Frequently Asked Questions (FAQs)

Fill out the request username and password form. If you've purchased with us under a customer number before, you should see an email with your username and password shortly after completing the form. For customers new to AllPoints, you can expect your email within one business day.

You can make purchases without logging in. However, when you are logged in, you get so much more - including preferred pricing. You'll also have easy access to your purchase history and the ability to create lists.

No problem. Just go to the login page and click "Forgot your password?", or use this quick link. We’ll send you an email with reset instructions. For security reasons, we can only send this email to the email address that was originally used to set up the account.

You can see your Order Status on the Track Order page. Just enter your Web Reference number (found in your order Confirmation email) and the destination zip code. Can't remember the destination zip code? Chat or call 1-800-332-2500 and we'll help you out.

You can see your Order History in My Account. From My Account, click "Orders" and you'll be able to search all of your order activity within the last year, no matter how the order was placed.

Your tracking numbers can be found in two places: your invoice email and in My Account - Order Detail. When you click on a tracking number, you'll be directed to the shipping carrier's website to see the status of your package.

If you need to change your address, payment information, add new users, or make any other changes to your account, contact us and we'll take care of it for you. Chat or call 1-800-332-2500.

Your password can be updated by clicking "Forgot your password?" on the login page. Your email address, on the other hand, cannot be changed for login. However, you can change the email address promotional messages and order confirmations are sent to in My Account - Contact Information.

We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We will also extend credit terms to businesses that qualify. To apply for an AllPoints credit line, you'll need to complete the credit application.

Online tax rates are determined based upon local tax jurisdiction requirements, typically based upon the ship-to address.

If a tax-exempt status applies to you, email the proper verification to [email protected]. Once we have reviewed everything, our Tax Team will reach out to you with confirmation or questions.

Flat rate (Ground) shipping is determined by the dollar amount of the order, before tax but after any discounts. Here is the breakdown:

Order total	Shipping rate
Under $25	$9.99
$25 - $75	$14.99
$75 - $150	$19.99
Over $150	$24.99

At AllPoints we want you to have the confidence to try our AllPoints OEM Equivalent^™ Replacement Parts. For your convenience, we also offer access to OEM Parts and Custom Parts; each type of part has a different return policy.

For stocked AllPoints OEM Equivalent^™ Replacement Parts, we will gladly accept returns for 90 days from the invoice date with no restocking fee. Older purchases are still returnable, but if you bought them more than 90 days ago and less than 6 months ago they will be subject to a 25% restocking fee. We're sorry, but we cannot accept returns on purchases made more than 6 months ago.

OEM Replacement Parts are subject to the OEM's return policy. We will let you know what that is before issuing an RMA#. If we can return it, so can you. If there's a restocking fee, the return will be subject to that fee.

Any item that we have made custom for you cannot be returned or cancelled. These include items such as custom gaskets and shelving.

All we ask is that the parts are new, unused, and in saleable condition. Please be sure to contact us first for an RMA# and write that number on the outside of the shipping box. You will need to pay for the return shipping.

Requesting an RMA does two things:

1. Ensures there are no surprises when the items arrive at our warehouse and you receive the credit you are expecting
2. Helps us to process your return faster