Frequently Asked Questions (FAQs)
Request username and password
Fill out the request username and password form. If you've purchased with us under a customer number before, you should see an email with your username and password shortly after completing the form. For customers new to AllPoints, you can expect your email within one business day.
My Account Information
You can see your Order Status on the Track Order page. Just enter your Web Reference number (found in your order Confirmation email) and the destination zip code. Can't remember the destination zip code? Chat or call 1-800-332-2500 and we'll help you out.
You can see your Order History in My Account. From My Account, click "Orders" and you'll be able to search all of your order activity within the last year, no matter how the order was placed.
|Order total||Shipping rate|
|$25 - $75||$14.99|
|$75 - $150||$19.99|
At AllPoints we want you to have the confidence to try our non-OEM Replacement Parts. For your convenience, we also offer access to OEM Parts and Custom Parts; each type of part has a different return policy.
For stocked Non-OEM Replacement Parts, we will gladly accept returns for 90 days from the invoice date with no restocking fee. Older purchases are still returnable, but if you bought them more than 90 days ago and less than 6 months ago they will be subject to a 25% restocking fee. We're sorry, but we cannot accept returns on purchases made more than 6 months ago.
OEM Replacement Parts are subject to the OEM's return policy. We will let you know what that is before issuing an RMA#. If we can return it, so can you. If there's a restocking fee, the return will be subject to that fee.
Any item that we have made custom for you cannot be returned or cancelled. These include items such as custom gaskets and shelving.
All we ask is that the parts are new, unused, and in saleable condition. Please be sure to contact us first for an RMA# and write that number on the outside of the shipping box. You will need to pay for the return shipping.
Requesting an RMA does two things:
- Ensures there are no surprises when the items arrive at our warehouse and you receive the credit you are expecting
- Helps us to process your return faster