Frequently Asked Questions (FAQs)

Request an account

If you would like to set up a brand new account with AllPoints, setting up an account is easy as completing our Request Account form. Account requests usually take 24 hours to be approved. Your web username and password will be sent to the email address provided within one business day.

If your company already has an account established with AllPoints, we can get you access today. Please fill out the Request Account form and your web username and password will be sent to the email address provided.
An account is not required to make purchases on AllPointsfps.com. However, by establishing an account, you will get prefered pricing, have access to your purchase history and set up one-click checkout to speed up your shopping experience.
No problem. Go to the login page and click "Forgot your password?" or click here and we will email instructions to reset your password. Sorry, but for security reasons we can only send your password reset email to the original email address you used to first set up your account.

My Account Information

Order Status can be determine by going to the Track Order page and entering your Web Reference number (found in your Order Confirmation email) and the destination zip code. If you can't recall the destination zip code or need further assistance, please chat or call 1-800-332-2500.

Order History can be found in My Account. To access Order History, login and then navigate to My Account. Once in My Account, click 'Orders' and you will be able to search all order activity for the last 365 days.
The shipping number(s) associated with your order can be found a couple ways. You will be sent an invoice email when your package(s) ship(s) that contains a tracking number for your package(s). Also, in My Account - Order Detail you can find the tracking numbers associated with each package. Clicking the tracking number will take you to the shipping carrier's web site where you can see the status of your package.
Updating Account Level addresses/payment information or adding new users can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.
Updating an Account Level ship-to addresses can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.
Updating an Account Level payments (credit cards or terms) can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.
Go to the login page and click "Forgot your password?" and we will email instructions to reset your password. Sorry, but for security reasons we can only send your password reset email to the original email address you used to first set up your account.
The email address you use to login to your account cannot be changed. If you want to change the email address that promotional messages and order confirmation emails are sent to, go to My Account - Contact Information and click 'edit'.
Updating your Billing Information can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.

My Orders

You may place an order online or over the phone by calling 1-800-332-2500. To place an order online, search for a specific item or browse the digital catalog using the categories. Click the add-to-cart button, review your cart and follow the prompts in checkout to finalize ship-to and payment details.
We accept all major credit cards; Visa, Mastercard, American Express and Discover. Also, AllPoints will extend credit terms to businesses that qualify. If your interested in applying from credit, please fill out the credit application.
Online tax rates are determined based on the origination address and the ship-to address.
Please email proof of your tax-exempt status to tax@allpointsfps.com. Once reviewed, our Tax Team will reach out to you with confirmation.

Shipping

Flat rate (Ground) shipping is determined by amount of the order before tax but after any discounts, here is the breakdown:
Order total Shipping rate
Under $25 $9.99
$25 - $75 $14.99
$75 - $150 $19.99
Over $150 $24.99

AllPoints Policies

At AllPoints we want you to have the confidence to try our non-OEM Replacement Parts. For your convenience, we also offer access to OEM Parts and Custom Parts; each type of part has a different return policy.

For stocked Non-OEM Replacement Parts, we will gladly accept returns for 90 days from the invoice date with no restocking fee. Older purchases are still returnable, but if you bought them more than 90 days ago and less than 6 months ago they will be subject to a 25% restocking fee. We're sorry, but we cannot accept returns on purchases made more than 6 months ago.

OEM Replacement Parts are subject to the OEM's return policy. We will let you know what that is before issuing an RMA#. If we can return it, so can you. If there's a restocking fee, the return will be subject to that fee.

Any item that we have made custom for you cannot be returned or cancelled. These include items such as custom gaskets and shelving.

All we ask is that the parts are new, unused, and in saleable condition. Please be sure to contact us first for an RMA# and write that number on the outside of the shipping box. You will need to pay for the return shipping.

Requesting an RMA does two things:

  1. Ensures there are no surprises when the items arrive at our warehouse and you receive the credit you are expecting
  2. Helps us to process your return faster