Frequently Asked Questions (FAQs)

Fill out the Request Username and Password form. If you've purchased with us under a customer number before, you should see an email with your username and password shortly after completing the form. For customers new to AllPoints, you can expect your email within 24 hours.

You can make purchases without logging in. However, when you are logged in, you get so much more -- including preferred pricing. You'll also have easy access to your purchase history and the ability to create lists.

No problem. Go to the login page and click "Forgot your password?" or click here and we will email instructions to reset your password. For security reasons, we can only send this email to the email address that was originally used to set up the account.

You can see your Order Status on the Track Order page. Just enter your Web Reference number (found in your order Confirmation email) and the destination zip code. Can't remember the destination zip code? Chat or call 1-800-332-2500 and we'll help you out.

You can see your Order History in My Account. From My Account, click "Orders" and you'll be able to search all of your order activity within the last year, no matter how the order was placed.

Your tracking numbers can be found in two places: your invoice email and in My Account - Order Detail. When you click on a tracking number, you'll be directed to the shipping carrier's website to see the status of your package.

If you need to change your address, payment information, add new users, or make any other changes to your account, contact us and we'll take care of it for you. Chat or call 1-800-332-2500.

Updating an Account Level ship-to addresses can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.

Updating an Account Level payments (credit cards or terms) can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.

Your password can be updated by clicking "Forgot your password?" on the login page. Your email address, on the other hand, cannot be changed for login. However, you can change the email address promotional messages and order confirmations are sent to in My Account - Contact Information.

The email address you use to login to your account cannot be changed. If you want to change the email address that promotional messages and order confirmation emails are sent to, go to My Account - Contact Information and click 'edit'.

Updating your Billing Information can be done by completing the Contact Us form. For fastest service, chat or call 1-800-332-2500.

You may place an order online or over the phone by calling 1-800-332-2500. To place an order online, search for a specific item or browse the digital catalog using the categories. Click the add-to-cart button, review your cart and follow the prompts in checkout to finalize ship-to and payment details.

We accept all major credit cards: Visa, Mastercard, American Express, and Discover. We will also extend credit terms to businesses that qualify. To apply for an AllPoints credit line, you'll need to complete the credit application.

Online tax rates are determined based upon local tax jurisdiction requirements, typically based upon the ship-to address.

If a tax-exempt status applies to you, email the proper verification to [email protected]. Once we have reviewed everything, our Tax Team will reach out to you with confirmation or questions.

Flat rate (Ground) shipping is determined by the dollar amount of the order, before tax but after any discounts. Here is the breakdown:

Order total	Shipping rate
Under $25	$13.99
$25 - $75	$18.99
$75 - $149.99	$23.99
$150 - $199.99	$29.99
$200 - $399.99	$35.99
$400 - $499.99	$44.99
Over $500	$54.99

Returns and exchanges policy

Although we hope you're satisfied with every purchase you make with us, we understand there are times when things need to be returned or exchanged.

What items are eligible for return or exchange^*?

• Stock items in new, unused items in saleable condition are eligible for return or exchange.
• Non-stock are subject to the manufacturer's policy and may not be eligible for a return or refund.
• Custom items (including custom cut or imprinted items) are not eligible for return, refund or exchange.
• Mavrik^™ parts have a 90 day return policy with a 180 warranty based on defective parts.

^*All returns are subject to our thorough inspection.

How do I return or exchange an item?

Damaged items or returns should be reported within 14 days.

• Most shipping carriers require 6 items to process the claim so please save the box and packaging until your claim is processed.
• A photo showing the damaged item and how it was packaged inside the box
• A photo of the damaged item
• A photo of the packaging material used
• A close-up photo of the shipping label with tracking number (generally starts with 1Z)
• A close-up photo of the box manufacturer's certificate (round stamp on outside of box)
• Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
• Please forward all the information above to Customer Service and contact us for an RMA# (Return Merchandise Authorization) before making a return, then write that number on the outside of the shipping box

Requesting an RMA# accomplishes three things:

• Ensures there are no surprises when the items arrive at our warehouse
• Enables us to process your return faster
• You receive the credit you are expecting

Please note the customer is responsible for the return shipping cost.

How long do I have to return or exchange an item?

Damaged items or returns should be reported within 14 days.

Stocked smallwares and equipment:

• Returnable 30 days from the delivery date

Stocked Parts:

• Returnable 90 days from the delivery date

Non-stock products:

• Subject to the manufacturer's return policy^**
• We will notify you of the policy before issuing you an RMA#. If we can return it, we will let you return it.

^**No claims can be made for labor or shipping costs unless they are specified in the manufacturer's warranty.

When can I expect to see my return credit?

Credits for most returns will be issued no later than 72 hours of receipt of the return.

How do I return heavy equipment and/or crated items?

We handle returns and exchanges of heavy equipment and/or crated items a little bit differently.

For these items, you must call us within 5 days of receiving the item. Credits will be issued within 30 business days after the receipt of your return. If you're looking to exchange your item, we must first receive the product from you before we ship you the new item.

Can I return chemicals?

Pursuant to state and federal regulations, some chemicals are not returnable. Check with us before requesting an RMA#.

If the chemical is returnable, we will issue an RMA# and mail you a "limited quantity label" that must be affixed to the box before giving it to UPS.

Remember, always contact us before making a return or exchange. And if you have any questions on any part of our return policy, don't hesitate to reach out.