×Coronavirus update: An update from our President Tom Pendrey. Read on to see how we're here to support you.
With the unprecedented events that have significantly changed all our lives and are impacting your business, I wanted to take a few moments to assure you that all of us at AllPoints stand by ready to help as you attempt to stabilize your business and take care of your customers and employees.
Two weeks ago, I could not have imagined the challenges that everyone would be facing today or the impact on the foodservice industry that we are all experiencing. Like you, our priorities are a balancing of what is necessary to keep our employees safe and healthy with the needs of our customers. We are committed to do both.
We are in stock and open for business, operating in this new reality. We are shipping five days a week from our five distribution centers. Expedited shipping is always available and we will work with you to get the parts you need, when and where you need them. I am so proud of our employees and their enhanced commitment to help our customers in troubling times. They know how important our parts are to your core business and your income.
Like most businesses, we have taken a number of steps including a policy of social distancing. I am happy to report that all of our team who can work from home are doing so. Our representatives and customer service personnel are accessible via phone and email, just as if they were in the office. Unfortunately, this is not a possibility for many in our industry. To keep your team safe we have instituted a number of practices at our warehouses including restricting access of non-employees, increasing the level and intensity of cleaning, and we will be conducting temperature scans of all employees beginning Monday.
For those of you who have relied on our counter/will call service, we've made modifications to enable us to be there for you when you have an urgent need for a part. Curbside Pick-up is available Monday through Friday at all of our locations from 8am to 4pm. Simply place your order by phone or online selecting Curbside Pick-up, and we'll pick, pack and bring the order out to your vehicle when you arrive.
I know these are very difficult times for you and that every dollar and every job is important to you. Now more than ever, the parts you use will significantly impact you and your customer. It is critical that you find ways to reduce expenses, save cash and make more money now and as you rebuild your business in the future. If you haven't tried Non-OEM replacement parts or they aren't your first choice, I encourage you to take a second look. Non-OEM parts provide the same quality and performance as OEM parts ― at a lower cost. In fact, OEM and Non-OEM parts are often made in the same factories as the parts being purchased by equipment manufacturers. We have tens of thousands of customers that purchase AllPoints replacement parts across the globe and have trusted us for over 20 years. Our team is ready to help you make the switch. We will cross reference the parts you need and provide you with great pricing, guaranteed to save you money.
You and your customers are on the front lines of many of the new guidelines and bans being instituted across the country. We understand what a trying time this must be for your business. We have always been there for you and our commitment stands strong through this time.