Just Fix It: How AllPoints' Truck Stock Program Can Help You Increase Your First-Time Fix Rates

When problems are resolved quickly and smoothly, without a return trip from a technician, it allows a business to return to normal operations without a loss of revenue. And first-time fix rates are significant in helping service technicians be profitable. After all, sending a technician out two or three times to rectify an issue will result in a waste of time and resources, ultimately having a negative impact on your overall profitability.

First-time fix rates are also crucial for customer satisfaction. The number one reason customers are unsatisfied with a service is that the technician was unable to resolve the issue they were called about the first time around, according to research by the Aberdeen Group. Naturally, first-time fix rate is a key performance indicator you will want to keep at the forefront of your day-to-day operations. And the AllPoints Truck Stock program can help.

The AllPoints Truck Stock program

Our truck stock program was designed with service techs in mind - we understand there are certain parts that you just know will be needed frequently on service calls. You'll need to choose wisely, knowing space is at a premium, and we can help with that!

AllPoints recommends stocking normal break fix components that tend to be replaced or used along with a service call, such as terminals, valves, sprays, high temp tape, wire nuts, switches, knobs and probes. As a technician, it's always best to take the additional step of replacing the next functioning component or connector after handling the main culprit. This is a typical best practice to reduce call backs.

Truck stock should be considered the necessities for doing business as a service technician. Carefully consider the variation in your customers and their potential needs. Then begin to build out your own "go" box with parts that fit the equipment mix of your customers to reduce trips to the supply house during service calls.

How to benefit from our Truck Stock program

Our Truck Stock Program can help positively influence your first-time fix rate, in several vital ways:

1. Save space on your service truck

Space equals money on a service call. It is impossible to carry every part a technician may need in a service van or vehicle, especially when servicing equipment from multiple manufacturers. By stocking your truck with Mavrik^™ OEM-equivalent parts, you can cut the amount of replacement parts you will need substantially. For instance, a pilot valve knob for a gas oven can be manufactured by at least 15 OEMs, some of them having various makes/models. A Mavrik brand pilot valve knob, on the other hand, will fit them all.

You now need to carry only one part to replace 15 or more. That kind of space savings will add up.

2. Reduce instances of unavailable parts

In this era of shortages, backorders and supply-chain issues, stocking OEM-equivalent parts that fit multiple brands of equipment just makes sense.

If you are lacking a part that becomes a necessity on a service call, a follow-up visit may become necessary, and your first-time-fix rate and customer satisfaction may suffer as a result. Mavrik parts are designed to fit a wide range of equipment brands, reducing the chance of a part being out of stock when you need it.

3. Increase your profit margins

Mavrik parts can provide you with a healthy cost savings over OEM parts, typically an average of 29% per part. That means service technicians can make a higher profit on parts they order from AllPoints and resell to customers during a maintenance or repair call.

And you won't lose in quality with the Mavrik brand. In many instances, Mavrik parts are produced in the same plants as their OEM counterparts, with the same top-grade materials and manufacturing certifications. As a bonus, Mavrik brand features a 180-day warranty that is well above the industry standard. It's a win-win.

4. Enhance customer satisfaction

It's not only the cost savings that should fuel your switch to Mavrik but also the positive chain reaction that can result.

Let's break it down like this: if you spend $1,000 on OEM parts, you might get 100 parts. But with Mavrik parts, you can spend the same amount for 130 parts.

With Marvik, your service techs will have more inventory on their trucks to increase that first-time fix rate, which in turns frees up your technician for the next call and leaves a happy customer who will be calling you again next time, and not your competitor.

Fix it right - the first time

Our Truck Stock program can alleviate a lot of the indecision about what parts to routinely carry on a repair call to minimize the chance of not having a critical component that could cause a repair delay or even create the need for a return call.

The ability to fix it right - the first time - will go a long way toward increasing your efficiency and profitability, as well as proving to your customers that you will consistently provide excellent service that they can count on!

Check out our Truck Stock inventory and keep commonly used parts stocked up for better first-time fix rates